Website Accessibility
We want everyone who visits our website to have a positive and accessible experience. We’re committed to making our website easy to use for all members and visitors, and we continually work to improve accessibility across our digital services. We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and recognise that accessibility is an ongoing journey. As part of this commitment, we:
- Carry out regular accessibility reviews and testing
- Use both automated tools and manual assessments to identify improvements
- Listen to member feedback and act on it where possible
- Ensure new content is designed with accessibility in mind
- Continuously enhance our website as technology and accessibility standards evolve
Sign Language Interpreting Service
If you are a sign language user, you can contact us using the Irish Remote Interpreting Service (IRIS). IRIS is a government funded charity which provides live video-link access to an Irish Sign Language interpreter. You can arrange a video link appointment (e.g. Zoom) with IRIS and Savvi, and a remote interpreter can then interpret for you through video.
To contact Savvi through an IRIS interpreter:
- Click on Find out more about IRIS
- Let your IRIS interpreter know that you want to contact Savvi Credit Union
- IRIS has standard contact details for us which your interpreter will use to make contact and translate on your behalf
JAM Card
Savvi are JAM Card Friendly. The Just a Minute (JAM) Card is a simple and discreet tool that allows people with learning difficulties, autism or other communication barriers to signal that they need a little extra time or patience. Available as a physical card or a mobile app, it provides an easy, silent way for individuals to communicate their needs.
Savvi Credit Union has partnered with the NOW Group to become a JAM Card Friendly organisation, with team members completing dedicated JAM Card training. The training equips staff with the awareness and confidence needed to respond with empathy, patience and understanding, ensuring that all members feel supported and respected when accessing services.
