Mortgage Arrears

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Support for our Members

A member’s home is their most important asset. When members borrow money to buy a house, it is important to explain to members the importance of maintaining loan payments as per the agreed schedule. Equally important is for the Credit Union to have a process in place when it is no longer possible to make payments as planned. Savvi Credit Union Ltd. is required under the Code of Conduct on Mortgage Arrears (CCMA) which is issued by the Central Bank of Ireland to have a MARP (Mortgage Arrears Resolution Process) in place for its members who experience financial difficulty and are in arrears, or are at risk of going into arrears (Pre-Arrears) on their mortgage with the Credit Union.

We are committed to assisting members in financial difficulty, whether those difficulties are temporary or more permanent in nature. Our goal is to get members back on a fair and sustainable payment plan as soon as possible, and to this end co-operation is necessary. If members don’t work with us towards this solution, they are at risk of being deemed non-cooperating, which will ultimately result in those members losing the protections afforded under MARP(Mortgage Arrears Resolution Process).

It is important to note that the CCMA and MARP (Mortgage Arrears Resolution Process) only apply to mortgage loans that are secured against a member’s Primary Residence. This means the house which you principally reside in as your “home” or the only residence you own within the state, whether occupied by you or not. Please see for further clarification on the CCMA.

Support Members

There are 4 Steps to MARP(Mortgage Arrears Resolution Process)

  1. Communication
  2. Financial Information
  3. Assessment
  4. Resolution

For more information please call to the Credit Union for a copy of our MARP (Mortgage Arrears Resolution Process) booklet or download it here.

Savvi Credit Union has a specific department, that deals with members who have mortgages with the Credit Union, who are experiencing financial difficulty. Please contact 01 6325100 (option 3)(Mon – Fri 8:30am to 4:30pm) or email

You can download our Standard Financial Statement here and the Central Bank’s Guide to Completing a Standard Financial Statement here.

The government has set up an independent Mortgage Arrears and Information advice service. For more information visit or phone 0761 07 4050.