About the Team
Our Member Service Branch team are an important team at Savvi. They are the team that meet our members face-to-face and help them with their in-branch needs. From daily chats to cash withdrawals and everything in-between, the branch team are the customer service experts here at Savvi.
About the Role
A new vacancy for a Member Services Officer has become available on the branch team. Below are some of the key tasks involved in the role;
- Work on front counter in our community branches.
- Act as teller/cashier including completing daily transaction reconciliations.
- Building a good relationship and strong rapport with our members.
- Process transactions, member documentation, loan applications and any other required administration.
- Proactively updating member information.
- Quick and creative problem-solving for our members
- Opening membership accounts and welcoming our new members
Credit Unions excel in the personal service they provide. For a record breaking ten years in a row, Credit Unions have been voted the best organization for customer experience in the CXi Ireland report. We pride ourselves on the support and service we provide to our members. This role would provide excellent training in the customer service area.
About you
‘People Helping People’ is our motto, so we want someone who is super positive, helpful and who loves working with people. At Savvi, our primary concern is not always about your experience but your attitude and desire to learn.
So, what kind of person are we hoping to find?
We are looking for someone who:
- Ideally has a Qualified financial advisor (QFA) designation or who is at a minimum an Accredited Product Advisor in Loans and Savings and Investments
- Is passionate about creating great customer experience (and having the chats with members!)
- Loves to solve problems and suggesting ways we can improve
- Is willing to obtain any relevant qualifications to support the role
- Has great attention to detail & excellent communication skills
- Is flexible – this role can be a hybrid of office and remote working but we do need some flexibility in relation to hours and place of work (but always in Dublin) to meet the needs of the role
If this sounds like you, get in touch! Email your CV along with a brief cover letter to careers@savvi.ie
Savvi Credit Union Ltd is an equal opportunities employer. Savvi Credit Union’s Data Protection Statement is available on our website at www.savvi.ie