To check your payees log in to your online banking via the Web, go to ‘Manage Payees’. Do the names match the exact names on their bank accounts?

If you saved a payee as “Dad” but the actual name on their bank account is “John Smith”, VOP will say “Payee name does not match” when you go to pay them.

If you saved a payee as “Plumber” but the actual name on their bank account is “John Smith T/A JS Plumber”, VOP will say “Payee name does not match” when you go to pay them.

• Ask your payees for the name shown on their account.
• When you add a new payee, make sure that you use this exact name.