FAQ | Savvi Credit Union

ONLINE BANKING

How do I register for online banking?

Click here to register for online banking, or you can call on 01-6325100 if you’d just like to find out more.

When I click ‘update pin’ to create a new 6 digit pin nothing happens.

The session timeout message occurs where your web browser has third party cookies disabled, which Online Banking requires enabling in order to function.

To resolve this you must visit the following help page and go to the first section entitled 'Timeout message when logging in'. This page explains the issue and how to resolve it.  If you are unable to resolve the issue following the steps provided, please try using a different browser.

Is there a charge for the Online Banking Facility?

Savvi Credit Union do not charge members for using the online banking service at this point in time. Members would be advised to check with payees to see if they charge for receiving funds/bill payments etc

What is an Online Access Account

We have recently introduced an Online Access Account for all members who wish to make payments/transfers using our new Online Banking Service.

Members will be able to make direct transfers into all of their accounts held with the Credit Union with the exception of the Budget Account e.g. Share Account, Loan Account, Christmas Club. Online transfers/payments may only be made from the Online Access Account (providing funds are available).

How do I pay funds into my Online Access Account

The following are the options for your consideration.  When you have decided which option suits you best or if you wish to discuss them in further detail, please Telephone our member services team on 01 632 5100 who will be happy to assist you.

1. Transfer from your existing share account. Normal Terms and Conditions apply. 

2. Deduction at Source from Salary (This is only available to members who’s employer can facilitate DAS).  Options as follows:-

a) Increase your existing DAS to put additional funds into your Online Access Account leaving all existing distributions as they are;
b) Amend your existing DAS to put your current allocation for your Share Account, into your Online Access Account; or
c) Amend your existing DAS to put a portion of your current allocation for your Share Account into your Online Access Account, leaving the remainder going to your Shares

3. By Direct Debit from your Bank Account

4. By Electronic Funds Transfer (EFT) from your Bank Account (you will be given an IBAN and BIC for your account when you call)

My Session keeps being timed out

The session timeout message occurs where your web browser has third party cookies disabled, which Online Banking requires enabling in order to function.

To resolve this you must visit this help page and go to the first section entitled 'Timeout message when logging in'. This page explains the issue and how to resolve it. If you are unable to resolve the issue following the steps provided, please try using a different browser.

What Browser can I use for Banking Online?

See our Online Account Service terms of use to check all Hardware and Software Requirements

Which mobile providers is Online Banking compatible with?

All Irish and UK mobile numbers will be recognised by the system.

Why do I have to verify my mobile number?

For additional security this website uses SMS Verification Code. We require you to confirm that your account is currently under your control by verifying your mobile number.

How do I verify my mobile number?

Once you click on “Online Banking”, a box at the top will appear stating that your mobile number has not been activated.

If your mobile number ends in the 4 digits that are displayed on screen, please click on “Send Verification Code”

Please keep your mobile phone to hand, as you will receive a text from us with a 4 digit code. Enter this code and your mobile number will be verified.

If the mobile number is incorrect, please contact us on 01 632 5100.

If the mobile number is correct, yet you still can’t verify it, please contact us on 01 632 5100

How do I Add Payees?

If you have already set up EFT payments with Savvi Credit union to your bank account, these are the details that are saved to Online Banking.

To add a new payee, click on Manage Payees and then “Add New External Account”

Enter the details as requested. Please ensure that all details are input correctly as Savvi Credit Union cannot be held responsible for payments made to incorrect accounts. 

Please Note: You cannot add a new payee using the APP on your mobile phone.  This is for security reasons and to protect you in the event that your mobile is lost / stolen.

When will I see the funds in my Bank Account?

If the transaction is processed before 12pm that day, it will be in your account by close of business the following day.

All transactions processed after 12pm will take 2 working* days to reach your account.

*Please note no transactions will be processed by the bank on a Saturday or Sunday

Can Savvi Credit Union Online Banking be used for joint accounts?

Yes, but only where it has been set up that either party can give instructions on the account.  If this is the case, one PIN will be issued for the account that can be used by either party.

If the joint account requires 2 signatures (as per mandate signed when opening the joint account), then the Online Banking facility cannot be used.

General FAQ

Do I have to have a certain amount in my shares before I can get a loan?

Loan applications are considered on your ability to repay regardless of your share balance or any existing loans you may have.

How will I know my loan is approved?

We will contact you by phone or in writing. If we require further information we will contact you in writing

Why do you need my eircode, will my address not do?

The Credit Reporting Act 2013 - Central Credit Register (CCR) rules stipulate that eircode is mandatory information required for all borrowers.

I don’t understand eligibility? Why can't anyone join Savvi?

To become a member of any credit union, Common Bond rules apply. Eligibility for the 'Common Bond' is determined by where you live or work or through family connections with Savvi.

I have scanned my signed application and sent it to Savvi by email. Why do I need to also post the original signed application

Under current regulation Savvi is required to hold an original signature for both member and loan applications.

If I do not consent to data protection , ICB or CCR declarations can I still get a loan?

No, we cannot provide a loan to you unless you sign section H declaration.

Why do you need my PPSN?

The Credit Reporting Act 2013 - Central Credit Register (CCR) rules stipulate that PPSN is mandatory information required for all borrowers.

I have 5 children but I can only input the ages of 4 of them on the application. What should I do?

When you print the form for signing to return to us, you should write any subsequent dependant information on the application form.

Is EFT the only way I can get my loan funds transferred?

EFT is the safest and quickest form of payment but if you need a cheque we can arrange that for you.

Please explain nomination, can I nominate anyone, do they have to be a member of the credit union?

Nomination allows you to indicate who is to be the beneficiary of your credit union balances (subject to certain rules), in the event of your death . Any person (s) can be nominated and they don’t have to be a member of the credit union (Unfortunately we cannot accept the nomination of a charity). Nomination is not required for joint accounts as the balances are automatically retained in the name of the surviving account holder.

Why do you need so many documents?

As a Credit Union we have to comply with a lot of regulation and ensure that we are following Central Bank guidelines for prudent lending. This is for your protection to ensure that you can afford the loan you have applied for and you are left with sufficient income to support your daily requirements.

What is a salary cert - will my p60 not do?

Your P60 only shows what you earned in a given year – The salary cert must be completed by your employer and must detail your current level of pay and employment status.

Why do I need to get the signature of another family member? Does this need to be provided with my application?

If you are claiming eligibility due to family relationship you need to prove this by providing details and signature of the sponsoring family member. This proof can be sent after the application but your membership will not be activated until it is received and verified.

Can I get my share balance online?

Yes if you have registered for a PIN – if you don’t already have a PIN you can register for one now it only takes a minute.
 

Register for Online Banking

How can I withdraw money from my shares?

Simply complete a share withdrawal form or post or fax the withdrawal request in writing to us - our fax number is 01 632 5133 and our address is 27-28 Herbert Place Dublin 2.

Cheques can be made payable to whomever you wish – just specify in the request who it is to be made payable to.
 

EFT

Shares can now be transferred directly to your bank account. Simply complete the Authority & Indemnity Form and return to us. Once we have your details on file all subsequent withdrawals can be paid directly to your bank account. Withdrawals can be made on the Share Withdrawal Form or by email. Please note we can only accept email instructions from the email address you provide on the A&I form.
 

Website Help

Register For Access.

As a member of our Credit Union you can view your account details online. But first you will need to obtain your PIN. You can contact the Credit Union directly or you can apply online for your PIN, using our Online PIN Register Form.

Register For Online Bankling

Can't Login?

If you already have a PIN and you are having trouble accessing the Members Area, view a list of potential problems and solutions on our Login Help page.

Login Help Page

Trouble Browsing?

If you can login to the Members Area, but you are having problems viewing or accessing other parts of our website, go to our Browsing Help page.

Browsing Help Page

Privacy Policy.

Read our policy regarding your privacy and protecting the security of your personal information on our Privacy Policy page.

Privacy Policy

Terms & Conditions.

Read the terms and other legal conditions that apply to browsing our website on the Terms & Conditions page.

Terms & Conditions

Website Security.

If you have any questions about the methods we use to encrypt and secure data displayed on our website. Read our Website Security page.

Website Security